1. Who is responsible for your information
Metuski Holding Limited is the controller of the personal information described in this policy where it decides why and how that information is used. Its contact details are set out at the end of this policy.
Some services, particularly payment services, may be provided by organisations that act as separate controllers. Their own privacy notices explain how they use information you provide to them.
2. Information we collect
- Identity and contact details, such as your name, email address and telephone number.
- Account and authentication information used to create and secure a customer account.
- Order details, including items, requested time, collection or delivery choice, delivery address, order notes and order history.
- Coupon and promotion information, including eligibility, issued voucher codes, wallet status, redemptions, discounts and related order references.
- Your marketing email choice and an audit record of when and how you gave or withdrew that choice.
- Payment and transaction information, such as payment status, amount and provider reference. Card details entered on a payment provider’s page are handled under that provider’s notice.
- Communications, requests, complaints and feedback you send to us.
- Technical and security information, such as IP address, request identifiers, browser or device information, access times and diagnostic logs.
3. Where information comes from
Most information comes directly from you when you browse, register, order, contact us or use an order access link. We may also receive payment status from our payment provider and delivery updates from a delivery service where one is involved.
4. Why we use information and our lawful bases
Provide accounts and fulfil orders
To register or sign you in, take payment, prepare and hand over or deliver orders, send service updates and deal with order issues.
Meet legal and regulatory duties
To keep tax and transaction records, respond to lawful requests and meet food safety, consumer protection and data protection duties.
Keep the service safe and effective
To prevent fraud and misuse, secure accounts, diagnose faults, defend legal claims and improve reliable operation. We balance these interests against your rights.
Optional communications
If you opt in, NODO and McNoodleKing Leeds may send occasional offers and coupon news by email. The combined choice records consent for both senders. It is unchecked by default, is not required to order, and can be withdrawn in your account or through any marketing email without affecting service messages.
6. International transfers
Some suppliers may process information outside the UK. Where this is a restricted transfer, we require an available lawful safeguard, such as UK adequacy regulations or an approved contractual transfer mechanism, and any additional protections required by the circumstances.
7. How long we keep information
We keep personal information only for as long as needed for the purpose collected. Retention is determined by the type of record, active account or order needs, food safety and tax requirements, payment and fraud risks, legal limitation periods and the need to establish or defend claims.
Coupon issue and redemption records and marketing consent events may be retained where needed to administer an offer, prevent misuse, honour withdrawals and demonstrate compliance.
When information is no longer required, we delete or anonymise it, unless it must be retained for a legal reason. Device session storage is normally cleared when the browser session ends; the authentication cookie lasts until its stated expiry or until it is removed on sign-out.
8. Security
We use proportionate technical and organisational measures intended to protect personal information, including access controls, secure authentication and restricted service access. No internet service can guarantee absolute security, so keep account and order access details confidential.
9. Your data protection rights
Depending on the circumstances, you may have rights to be informed, access a copy, correct inaccurate information, request erasure or restriction, object to certain processing, receive portable information and withdraw consent. You also have protections concerning solely automated decisions with legal or similarly significant effects; this website does not use your information to make such decisions.
These rights are not absolute and exemptions may apply. We normally respond without undue delay and within the period required by law. Exercising a right is usually free, although the law permits a reasonable fee or refusal in limited cases.
10. Questions and complaints
Please contact us first if you have a concern so we can investigate. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator. The ICO recommends raising the issue with the organisation before escalating it.
11. Changes to this policy
We may update this policy when our services, suppliers or legal duties change. Material changes will be highlighted where appropriate, and the date above shows when this version was last reviewed.
Contact us about your data
Contact Metuski Holding Limited using the details below and mark your request “Data protection”. We may ask for information needed to verify your identity before acting on a request.
- Legal entity: Metuski Holding Limited.
- Trading address: 117-118 Kirkgate Street., Leeds, LS1 6BY, GB.
- Email: mcnoodlekingleeds@gmail.com.
- Telephone: +44 0113 244 5233.